Changelog

You can now see and enable the following products from the company dashboard for each site:

• Committee Hub

• Resident Hub

• Concierge

Simply select the "Edit Settings" option for a site to change which products are enabled or disabled. This data will also be available in the CSV export for reporting purposes.

Admins page

Rather than deleting an admin, you can now archive their account. This will remove them from all sites, disable their ability to log in, and move them into the new Archived tab. You can restore an admin at any point, which will enable them to log in again.

You'll also find two new columns in the admin table

• Last Login Date The date the user last accessed the admin console

• Total Sessions (30 days) How many times the admin has logged in over a rolling 30 day period

Users page

There are now three tabs to easily see which users have been archived, and which users don't belong to any sites. Same as the admin page, archiving a user will remove them from all their sites and disable their ability to log into the resident app.

Updates

• Added a refresh button on the Company Dashboard Users page

• Committee Hub topic comments are now archived rather than deleted

• Lot number now shown on the user chip popup

• Returned the Bulk Notification Settings to the bulk site update page

Bug fixes

• Those with multiple account access can view the all sites and all users table

• Company admins can now enter a building from the site selector even if they're not an admin of that specific building

• Setting a site image by folio wasn't working in some cases

• If there was an error submitting a notice, the loader would sometimes get stuck at 99%

• Exporting a CSV of custom requests was causing an error in some cases

Version six of the resident application brings a fresh new user interface, and improvements in key areas like My Home, Committee Hub, and supporting content. Let's explore some of the key changes below.

Homepage

My Home

Items from My Home have been brought forward onto the homepage for easier access and more attention to the owners. There are also improved controls around what get's shown for certain user types. To learn more about the different situations MyHome appears, check out this article.

The integration settings page now has a new feature toggle to completely disable the My Home for all users if required. This would result in showing example 4 below.

Note: Levies and Levy Notices are only available via the StrataMax integration at this point in time.

My Site

Consolidated and dynamic can be used to describe the new layout when residents first log in. Gone are the square tiles, now replaced with a horizontally scrolling icon set (making it easier to scale when features are turned on and off).

Recent Requests

The recent requests section will show the resident's three most recent requests, the date they are submitted, and their status. These are taken from maintenance, builder defects, committee, and custom requests.

Note: If you've disabled the "All Requests" feature toggle for the app, this section will be disabled.

Community Wall

If the community wall is enabled for your site, this section will loop through all new posts created that day.

StrataMax My Home

Levy Notices

Lot owners can now view their levy notices in the My Home section. While disabled by default, this can be enabled on the StrataMax integration settings page.

StrataPay

Below the list of levies now sits a button that takes lot owners to the StrataPay website and prefills their Reference Number and Account Balance.

Note: We are using the AccountBalance field for their payment amount, not the AccountBalanceDue field.

Committee Hub

Topics

Additional permission items are available when creating a new topic from the app:

• Allow users to change response up to the expiry

• Allow audience to view others' response

• Allow comments

• Allow anonymous responses

Permission options have been improved, meaning users can select specific committee groups when creating a topic.

Files can also be uploaded to topic responses.

My Account

The My Account section is now broken down into logical sections for the residents' history, settings, and support.

Helper Popups

There are now helpful information popups on key pages to provide quick information to users. The learn more button opens the related help center article for more detailed help.

We've done a significant audit and improved how the bulk update feature works. All items created in the company dashboard are now locked off at the site level, meaning users cannot edit or delete them accidentally.

We've also ensured if an item is updated or deleted in the company dashboard, the changes flow down to all sites it's been applied.

Add admin button

The Admins page in the company dashboard now allows you to create a user that's automatically set as an admin. You can also select whether this person is a company admin (has access to the Company Dashboard) and assign them to their relevant sites once they have been added to the system.

New site filters

The Sites page in the company dashboard is now split by Active and Archived for easy reference, with new Manager and Division filters on the active tab. We've also added a Division filter to the Assign Teams popup.

My Portfolio navigation

A simple yet exciting improvement, clicking on the number in My Portfolio takes you to the relevant page 🙌

Updates

• Invite link expiry time increased to 90 days

• Notes and attachments can be placed against a custom request

• Confirmation message placed on bulk feature toggles for more context on how this feature works

• Description added to notices so you can provide more context on the file in email notifications and on the app

• Prompt to close task when marking it as completed or declined

• Tables and pages are now full width on larger screens

• Improving SMS delivery so only valid numbers are sent to and included in reports

• Pending club members now included in the badge count

• Updated the Assigned To field on maintenance requests so it's the same as tasks and custom requests

Bug fixes

• Removed the additional message from the notice email template when it was empty

• Bulk actions were not applying to the folio in some cases

• Unable to edit tasks on some sites

• Date range being applied to notices when permanently displayed was selected

Similar to maintenance items, you can now apply notes to scheduled maintenance items.

Features

• The number of lots is now displayed in the Company Dashboard for each site

Just like maintenance requests, you can now contact an individual user via either Email or SMS on custom requests. This includes the ability to send attachments, making it easier to action general inquiries and questions. 

Filter animation

A pulsing badge now shows to remind you when a filter is active

Improved feature toggles

We've separated the feature toggles between the admin console and resident application. This means you can have more control over which items are displayed on the app and building portal. 

Updates

• You can now hide users who don't belong to a site in the company dashboard users table. This is useful when resending the bulk invitation link.

• Editing and deleting a useful link from the Company Dashboard updated all instances of that item at the site level. 

• Improvements in the API integration settings layout, along with additional feature toggles for the My Home section, and upcoming Levy Notices.

• Imported StrataMax users are now having their name set using the Full Name field. Previously this was using the Reference Name. 

• Exporting users from the site console now includes all information from the additional details tab in the CSV file. 

Bug fixes

• When archiving a site, some users weren't being removed from the "active" users table (their access to the site was still being revoked).

You can now upload files to notes against maintenance items. Simply click on the attachment name to view the file. 

Edit Toggle

There is now an edit toggle on the maintenance request page, allowing you to view the request without accidentally making changes to the original item. To edit the request, simply enable editing mode using the new toggle. 

Bug fixes

• Builder defects were being disabled in the admin console when only the app feature toggle was turned off

• When both email and push notifications were being selected, emails weren’t being sent when responding to resident requests in Committee Hub

In My Portfolio, you can now save your preferred manager view. This means the selected filter will be applied by default each time you open the popup. To save the view, simply select your preferred filters and click the Save button to the right.

Archiving sites

If you no longer manage a site but wish to retain historic data for reporting purposes, you can now Archive a site rather than delete it. When this happens:

• All users and admins will be removed from the site and no longer have access

• The site will be hidden from the company dashboard by default

• All data such as documents, correspondence, and requests will be retained

• The user who archived the site and the date this occurred will be visible in the table. We will record the email and name of the user at the time.

You can view the archived site by:

1. Navigating to the company dashboard (you must be a company admin)

2. On the sites table, open the filter options and select Include archived sites?

3. Search for the site, or order the sites by the Is Archived? column

4. Click the three dots and select Go To Site

Updates

• The site manager is now showing the email address of the user (rather than a user chip) to help speed up performance

• All system emails such as notices and alerts are now referencing a user's name at their site profile, rather than the company dashboard

Bug fixes

• Updating user details at a site level was not flowing through to the company dashboard in some cases

You can now assign primary site admins from your company dashboard, i.e. strata managers. This will allow them to view and focus on the portfolio of sites they are directly responsible for managing from the My Portfolio pop-up. If required, admins can also be assigned to other sites to assist colleagues when required without impacting their My Portfolio view. Learn more about setting up and managing this feature here.

Menu Badges

To help provide more context around what’s outstanding for each site, we’ve added notification badges with counts to the key menu items. For a list of what we’re counting for each badge, check out this article.

Updates

• When an already imported user is added to a new site, they now receive an email notifying them and showing how to switch sites

• Files can be uploaded to Committee Hub topic responses from the admin console (app update pending)

• For all alerts, the SMS option is set to off by default, with push notifications and email now on by default

• The site name, scheme number, and address are now included in the invite, alert, and notice emails.

• If a site has a site manager (see above) the invite email will mention the strata manager's name

• Option to assign an admin to new custom requests from the list page

• Importing a site via CSV no longer requires the admin email field

• Option for SMS invite link when adding a user in the company dashboard has been removed

• Improved font size on the email notifications table under site settings

Bug fixes

• Multiple emails in the same field were not getting split at some characters in the StrataMax integration.

• Users weren't getting added to Committee Hub if they were marked as committee members after being imported.

• Once a site is imported, it’s now immediately removed from the list of available sites to import. This is to ensure sites don't accidentally get imported twice in the same session.

• SMS reports in the company dashboard were recorded from the end of the selected start date, rather than the beginning (causing them to be 24 hours off).

We’ve made a significant upgrade to the custom requests feature, making it easier to track and process submissions. Each request now has:

• Open or Closed

• Status

• Assigned Admin

Updates

• The My Portfolio popup now has colours against items that require actioning to help them stand out at a glance, and consolidated the site information into one column

• You can export the data from My Portfolio as a CSV for reporting purposes

• More filters on the Tasks page

• When marking a maintenance request as closed, there’s now a prompt to update the status to either completed or declined

• You can disable recent site requests in the resident application (please note this will require your app to be updated).

• A new look for chips throughout the platform

Bug fixes

• Editing a bulk correspondence template was causing an error

• Issue displaying deleted Community Wall posts

PIQ & StrataMax MyHome section is now available for imported owners. This is where owners can access imported documents, see their levies, and view profile information. 

New Features

• For owners imported via StrataMax, the StrataPay button is now available on levies

• Recent site maintenance requests can now be completely turned off from the admin console settings page. 

• Files can be uploaded to Committee Hub response

Updates

• The MyHome tile is hidden for users that weren't imported (e.g. tenants)

• Improved the layout of some admin notification emails

• Updated EULA URL on signup and password reset pages

• DocMax documents for imported StrataMax sites show the most recent documents each time the user visits the page (removing the need for the overnight scheduler)

• Site files have been moved under the Site Information section

Bug fixes

• The description on site contacts was not displaying