Changelog

To drive uptake of the native mobile applications, the online resident portal now has a banner linking to the app store. It will show in the following situations:

• Computers Clicking on the link will show a popup where the user selects their mobile device type. After confirming, it will send them an SMS with a link to their respective app store.

• iPhone web browsers Clicking the "View" button will open the Apple App Store and go to the download page for your app.

• Android web browser Clicking the "View" button will open the Google Play Store and go to the download page for your app.

Using the native mobile application has many benefits such as push notifications and keeping the users logged in, so promoting residents to download the app will increase engagement and ensure nobody misses important information.

Committee Hub Approval Comments

When responding to an approval item, committee members can now provide an optional comment to explain why they approved or denied it. This comment will appear in the PDF report generated in the admin console.

Updates

• When required fields in maintenance requests were missing, an error would appear but not direct the user as to what fields were required. We've now fixed this to tell the user what fields they are missing.

• Sometimes the notifications tab counter displayed a number even when there weren't any items to see. We've now improved this so it accurately displays the correct number.

• Some documents from the StrataMax and PIQ integration had a +1 or +2 on the category badge unnecessarily. We've now removed this counter from the badge.

• For users who have access to update their email from the profile page, we've made sure any changes are reflected in all parts of the system such as the company dashboard.

• When creating a new post in the Community Wall, the post will appear straight away (rather than taking a couple of minutes to show).

We've made some useful improvements to the scheduled maintenance feature. On the table, you can now see the Next scheduled date for an item. The CSV export has also been updated to include the start date, end date, and record of all scheduled report dates for the life of the item. Those in brackets are dates in the past at the time of export.

Features

• The number of lots is now displayed in the Company Dashboard for each site

You can now see and enable the following products from the company dashboard for each site:

• Committee Hub

• Resident Hub

• Concierge

Simply select the "Edit Settings" option for a site to change which products are enabled or disabled. This data will also be available in the CSV export for reporting purposes.

Admins page

Rather than deleting an admin, you can now archive their account. This will remove them from all sites, disable their ability to log in, and move them into the new Archived tab. You can restore an admin at any point, which will enable them to log in again.

You'll also find two new columns in the admin table

• Last Login Date The date the user last accessed the admin console

• Total Sessions (30 days) How many times the admin has logged in over a rolling 30 day period

Users page

There are now three tabs to easily see which users have been archived, and which users don't belong to any sites. Same as the admin page, archiving a user will remove them from all their sites and disable their ability to log into the resident app.

Updates

• Added a refresh button on the Company Dashboard Users page

• Committee Hub topic comments are now archived rather than deleted

• Lot number now shown on the user chip popup

• Returned the Bulk Notification Settings to the bulk site update page

Bug fixes

• Those with multiple account access can view the all sites and all users table

• Company admins can now enter a building from the site selector even if they're not an admin of that specific building

• Setting a site image by folio wasn't working in some cases

• If there was an error submitting a notice, the loader would sometimes get stuck at 99%

• Exporting a CSV of custom requests was causing an error in some cases

Version six of the resident application brings a fresh new user interface, and improvements in key areas like My Home, Committee Hub, and supporting content. Let's explore some of the key changes below.

Homepage

My Home

Items from My Home have been brought forward onto the homepage for easier access and more attention to the owners. There are also improved controls around what get's shown for certain user types. To learn more about the different situations MyHome appears, check out this article.

The integration settings page now has a new feature toggle to completely disable the My Home for all users if required. This would result in showing example 4 below.

Note: Levies and Levy Notices are only available via the StrataMax integration at this point in time.

My Site

Consolidated and dynamic can be used to describe the new layout when residents first log in. Gone are the square tiles, now replaced with a horizontally scrolling icon set (making it easier to scale when features are turned on and off).

Recent Requests

The recent requests section will show the resident's three most recent requests, the date they are submitted, and their status. These are taken from maintenance, builder defects, committee, and custom requests.

Note: If you've disabled the "All Requests" feature toggle for the app, this section will be disabled.

Community Wall

If the community wall is enabled for your site, this section will loop through all new posts created that day.

StrataMax My Home

Levy Notices

Lot owners can now view their levy notices in the My Home section. While disabled by default, this can be enabled on the StrataMax integration settings page.

StrataPay

Below the list of levies now sits a button that takes lot owners to the StrataPay website and prefills their Reference Number and Account Balance.

Note: We are using the AccountBalance field for their payment amount, not the AccountBalanceDue field.

Committee Hub

Topics

Additional permission items are available when creating a new topic from the app:

• Allow users to change response up to the expiry

• Allow audience to view others' response

• Allow comments

• Allow anonymous responses

Permission options have been improved, meaning users can select specific committee groups when creating a topic.

Files can also be uploaded to topic responses.

My Account

The My Account section is now broken down into logical sections for the residents' history, settings, and support.

Helper Popups

There are now helpful information popups on key pages to provide quick information to users. The learn more button opens the related help center article for more detailed help.

We've done a significant audit and improved how the bulk update feature works. All items created in the company dashboard are now locked off at the site level, meaning users cannot edit or delete them accidentally.

We've also ensured if an item is updated or deleted in the company dashboard, the changes flow down to all sites it's been applied.

Add admin button

The Admins page in the company dashboard now allows you to create a user that's automatically set as an admin. You can also select whether this person is a company admin (has access to the Company Dashboard) and assign them to their relevant sites once they have been added to the system.

New site filters

The Sites page in the company dashboard is now split by Active and Archived for easy reference, with new Manager and Division filters on the active tab. We've also added a Division filter to the Assign Teams popup.

My Portfolio navigation

A simple yet exciting improvement, clicking on the number in My Portfolio takes you to the relevant page 🙌

Updates

• Invite link expiry time increased to 90 days

• Notes and attachments can be placed against a custom request

• Confirmation message placed on bulk feature toggles for more context on how this feature works

• Description added to notices so you can provide more context on the file in email notifications and on the app

• Prompt to close task when marking it as completed or declined

• Tables and pages are now full width on larger screens

• Improving SMS delivery so only valid numbers are sent to and included in reports

• Pending club members now included in the badge count

• Updated the Assigned To field on maintenance requests so it's the same as tasks and custom requests

Bug fixes

• Removed the additional message from the notice email template when it was empty

• Bulk actions were not applying to the folio in some cases

• Unable to edit tasks on some sites

• Date range being applied to notices when permanently displayed was selected

Similar to maintenance items, you can now apply notes to scheduled maintenance items.

Features

• The number of lots is now displayed in the Company Dashboard for each site

Just like maintenance requests, you can now contact an individual user via either Email or SMS on custom requests. This includes the ability to send attachments, making it easier to action general inquiries and questions. 

Filter animation

A pulsing badge now shows to remind you when a filter is active

Improved feature toggles

We've separated the feature toggles between the admin console and resident application. This means you can have more control over which items are displayed on the app and building portal. 

Updates

• You can now hide users who don't belong to a site in the company dashboard users table. This is useful when resending the bulk invitation link.

• Editing and deleting a useful link from the Company Dashboard updated all instances of that item at the site level. 

• Improvements in the API integration settings layout, along with additional feature toggles for the My Home section, and upcoming Levy Notices.

• Imported StrataMax users are now having their name set using the Full Name field. Previously this was using the Reference Name. 

• Exporting users from the site console now includes all information from the additional details tab in the CSV file. 

Bug fixes

• When archiving a site, some users weren't being removed from the "active" users table (their access to the site was still being revoked).

You can now upload files to notes against maintenance items. Simply click on the attachment name to view the file. 

Edit Toggle

There is now an edit toggle on the maintenance request page, allowing you to view the request without accidentally making changes to the original item. To edit the request, simply enable editing mode using the new toggle. 

Bug fixes

• Builder defects were being disabled in the admin console when only the app feature toggle was turned off

• When both email and push notifications were being selected, emails weren’t being sent when responding to resident requests in Committee Hub

When a new user is created in the system, they are now directed to either the Apple app store or Google play store after they set their password (depending on the device they are using). Those on a computer will remain on the building portal.

New features

• User Uptake Report There is now a button on the user's page in the company dashboard which will send you a CSV report of how many users have accepted their invite (by setting their password). This is broken down by site and division, allowing you to undertake your own analysis.

Updates

• You can now sort the site count column in the user's table. This will help with viewing users without any sites connected to their accounts.

Bug fixes

• Some recently imported PIQ sites weren’t getting the division field set

In My Portfolio, you can now save your preferred manager view. This means the selected filter will be applied by default each time you open the popup. To save the view, simply select your preferred filters and click the Save button to the right.

Archiving sites

If you no longer manage a site but wish to retain historic data for reporting purposes, you can now Archive a site rather than delete it. When this happens:

• All users and admins will be removed from the site and no longer have access

• The site will be hidden from the company dashboard by default

• All data such as documents, correspondence, and requests will be retained

• The user who archived the site and the date this occurred will be visible in the table. We will record the email and name of the user at the time.

You can view the archived site by:

1. Navigating to the company dashboard (you must be a company admin)

2. On the sites table, open the filter options and select Include archived sites?

3. Search for the site, or order the sites by the Is Archived? column

4. Click the three dots and select Go To Site

Updates

• The site manager is now showing the email address of the user (rather than a user chip) to help speed up performance

• All system emails such as notices and alerts are now referencing a user's name at their site profile, rather than the company dashboard

Bug fixes

• Updating user details at a site level was not flowing through to the company dashboard in some cases