Changelog

Exclude Admins is now toggled on by default when creating an alert or notice

Updates

• Committee Representative is now an option in the StrataMax document audience selector

• You can set the order of current activities under site information

• The default end date for a notice to expire is now set to seven days in the future

Bug fixes

• We've temporarily removed the ability to import details from site admins when creating site contacts (as this was causing the page to not load)

• User types now updating on the building level when changed in the company dashboard

We’ve improved the user interface throughout most of the system. This means more consistent pages, headings, button placement, and menu items. Things should feel less cluttered, navigation should be easier, and elements are now more modern.

You can preview the changes in this video walkthrough. If you have any issues or feedback around these changes, please reach out to our support team or your account manager using the chat widget.

New features

• Company Dashboard navigation If you’re a company admin, you can now navigate to the company dashboard by clicking the up arrow on the navigation component. To return to the site, simply click the down arrow or select a site from the quick select menu.

• Site navigation There are now two ways to switch sites: clicking the My Portfolio button or clicking on the site name for the old quick select menu.

• Help centre links Almost every page now has a small explanation and link to its related help centre article.

• New site dashboard The dashboard has been simplified and the calendar brought onto the first page

• Collapsable filters Previously the filters took up a lot of space on the page. They are now collapsed inside a filters bar so the table is more visible.

Updates

• Removed Company Dashboard dashboard When going to the company dashboard, you now land directly on the Sites page. To see a count of all your sites or users, simply scroll to the bottom of the table.

• Removed mobile validation signup link For those admins who don't want to add a mobile number on signup, you can now simply put n/a and continue

• Symbol validation When creating a notice, we now warn you when an invalid character has been placed in the title (which would cause issues displaying the file on the mobile application)

Bug fixes

• Only change email from site level Previously you could edit an email from account management, but this wouldn’t update the email used to login to the system. Simply find the users profile at a site level to update their email for the entire system.

The new My Portfolio popup is now caching data, meaning it will be a lot quicker to navigate between sites after the first load.

Updates

• Redirection on Global Communication When creating a notice, newsletter or other global communication items, you’ll be redirected to the approvals page after saving.

• Removed site level notifications for maintenance request status change In order to streamline the maintenance requests process, we’ve removed the prompt to notify all site residents when changing the status of a maintenance request. If you’d still like to notify the site, you can do so using the normal alert or notice feature.

Bug fixes

• Correspondence templates were hidden behind preview If you have a large number of notice templates, you can now scroll to access the templates that were previously hidden behind the preview.

• Date to stop showing notice disappears When going back to edit a notice, the “Date to Finish Showing Document” was not appearing in the form. This has now been fixed.

• Missing fields in Maintenance Request Export The Primary contact Name, Lot Number, assigned to email, and secondary contact is now included in the CSV export function

Add deals from local businesses to your resident app with the new local deal form. On the site admin console, navigate to CommunitiLocal > List Deals > Add New Deal. The business deal will then be placed under the Your Local section of the mobile application for residents to see.

Updates

• Company Dashboard performance We’ve improved the way we retrieve data for the large Sites and Users page in the company dashboard. While the initial load time will likely remain the same, the data now “stays” on that page - meaning you won’t need to load everything again the next time you visit the page.

We've cleaned up the user types to be more industry-specific and provided the option to select a user type in the company dashboard, handy when applying staff to a site. The new types include Strata Manager, Building Manager, and Property Manager.

Updates

• Maintenance item context in alert When sending an update to residents or the entire site after changing the status, the message now contains information about the ID, date, location, and status (making it easier for the resident to cross-reference the request and eliminate unnecessary follow-up).

• Prompt to close maintenance item When changing a maintenance item status to either Complete or Declined, you can now mark that item as Closed with the help of a new popup.

• Removing global alerts approval Previously after creating a global alert, you had to then go and approve your own alert in the Approvals list. This has now been removed, and your alert will be sent straight after submission.

• Task Improvements We've made some changes to the tasks feature, allowing you to filter by assignee, open/closed tasks, and view all uncompleted tasks in the My Portfolio section.

New features

• Set and remove company admins As a company admin, you can now make other users company admins (previously this required getting in contact with the ResVu team). In account management, simply go to account users > three dots > Toggle company admin. Those who are company admins will now have a tick in the Company Admin column.

Updates

• Quote request from a resident request You can now generate a quote request directly from a resident item (rather than having to make a maintenance item first).

Bug fixes

• Sending blank PDFs With the ability for account admins to disable status and tag requirements, users could send out quote requests / work orders with a blank PDF (as this was required to generate the PDF).

New features

• Portfolio view Replacing the site selector dropdown is a new button that opens a consolidated view of all your assigned sites. Here, you can search for a site using the name, scheme number, or address - plus view the total open and new requests along with pending users. Simply sort the table by each field to see which of your sites have outstanding items that require action. Learn more here.

Updates

• Admin teams bulk unassign You now have the option to unassign multiple admins from multiple sites at once. This will completely remove the user from the site for easy management of your staff.

• Select from all admins when creating a global site contact When using the bulk site contact feature in account management, previously you could only select from Company Admins when importing an existing user. Now you can select from any admin under your account.

• Bulk site image history You can now see a history of the bulk site images you've applied to your sites. This will be useful for seeing when a setting has been applied to all future sites. Note: In order to override an existing setting, you can simply create a new bulk site setting.

• New requests status When changing the status of a maintenance item or builders defect, you can now manually select a work order related status.

• Due time for tasks You can now set a due time when creating a task. This means the time is also displayed on the calendar.

• Calendar Improvements For bookings and events, we're now displaying the Start Date & Time, and for other items, we're using a more generic Date & Time label.

Bug fixes

• Time of booking on approval email We recently updated the approval email and incorrectly used the Date Created as the booking date. This has now been corrected to show the date of the booking instead.

• Bulk settings by division/folio The structure of some data being imported from PIQ for the folio division was causing an error when trying to apply a bulk settings update. We've not fixed this.

New features

• Site divisions For sites that have been imported via StrataMax or PIQ, we're now recording the division and folio field. This means you can filter all your sites by searching for a division in the tables, or select a division when applying bulk updates. Learn more here.

• Flag users to prevent sending an invite email Some users have expressed that they don't intend to use the platform. In order to stop spamming your residents, you can now flag these users which will prevent sending further invite reminder emails.

Updates

• Removed previously imported sites when fetching sites Previously, the StrataMax and PIQ displayed sites in the fetch sites table even if they were imported. This sometimes leads to confusion, so we've removed any sites from showing in this table if they have already been imported. Instead, you can find them below in the previously imported sites table.

Bug fixes

• Template thumbnail not being updated The thumbnail was sometimes not being updated when editing a notice, newsletter, or procedure. We've now made sure this won't be happening any longer.

• Use details not showing on bookings chip When clicking on the user chip to see more details about who made a booking, only the email was showing. We are now passing through all the relevant user data.

New features

• Assigning maintenance requests to admins You can now select admins users when assigning maintenance requests. Simply click the edit icon, select your assignee, and then be sure to save your changes. There's also a new filter that will allow you to see maintenance items by the assignee.

• Site template This new feature will allow you to set up site templates to apply for existing or new sites. It will allow company admins to set up all the bulk site features and settings in one single template. Please note this template currently can only be applied when manually creating a new site. The existing Bulk Site Updates can still be used when needing to apply settings to future imported sites.

• Bulk site images Under Company Dashboard > Manage > Bulk Site Updates, you can now bulk apply a site image to selected, all, and future sites in your account. This feature has also been included in the new site template mentioned above and will be a significant time-saver when importing hundreds of sites.

• Global correspondence templates You can now distribute correspondence templates (Notices, Newsletters, Policies, and Procedures) in the company dashboard for selected or all sites. This functionality works the same way as other bulk site updates and ensures your company branding can be used across your entire portfolio with ease. Please note, this feature won't override any existing templates currently on a site.

Updates

• Committee Representative in Document Import (PIQ) When importing documents from PIQ, Committee Representative (CR) is now a user type you can set in the Visible By field. When selected, only users with the Committee Representative (CR) tag will be able to see the documents.

• EULA added to User Invite and Set Password form

• Tasks on site calendar Customers have been asking to add their own items manually to a site calendar. Now, any task you create (from the task section in the side menu) will be added to the calendar, referencing the due date.

Bug fixes

• Maintenance statistics referencing incorrect status The actioned maintenance request statistics were only counting items that were marked as closed. The statistics now count an actioned item as anything with a status of In Progress, Completed, or Declined. Un-actioned items are those with a status of None or New.

• Maintenance request status history We've fixed a bug where changing the status when editing maintenance requests didn't show on the Communication History > Status History timeline.

• Allow empty link field in Useful Links In release 2.60.0, we added functionality that forced HTTPS for links, which meant users couldn't save a useful link if it didn't contain a link. We've now returned the functionality to save an item if it doesn't contain anything in the link field.

• Resident deleted Community Wall item disappearing Previously if a resident deleted an item from the app or building portal, it was also being removed from the admin console. Now, it's only removed from the resident view and remains on the admin console for record-keeping.

New features

• Bulk assign admin teams to multiple sites The "Admin Teams" section in account management now contains more functionality. After setting up a team with existing admins, you can bulk select which sites you'd like to add them to as admins. We're looking to expand on this functionality in the future, but for now, this will be useful when needing to set up a large number of sites.

• Committee groups for StrataMax Import When importing users from the StrataMax integration, you can now choose to make committee members admins of the site and place them in a default group with permissions. You can set this up inside the API configuration page.

• Ability to rename a site A highly requested feature, you can now change the name of a site from account management. Go to Manage > Sites > Three Dots > Rename Site and enter the new desired name.

Updates

• Custom email signature for sites When inside a site, you can now change the text of the default site email signature. Simply go to Settings > Email Settings and click "edit"

• Warning message when making a booking If an admin makes a booking on behalf of a user, and that user doesn't have any data in the apartment number field, the booking won't be made. Previously there was no warning message, but now the system will tell you and won't let the booking submit if this happens.

Bug fixes

• Order of Site Activities on noticeboards If you change the order of site activities in the admin console, this new order will now be reflected on the noticeboard.

• Forcing HTTPS in useful links If a non-secure version of HTTP is added as a useful link, the system will now change this to HTTPS to make sure your residents browse the web securely.

• Company dashboard user table There were a few reported issues of users' names and mobile numbers not showing in the company dashboard or inside a site. Rest assured this data was never lost, and we've now ensured everything is flowing through as expected.