Changelog

We've cleaned up the user types to be more industry-specific and provided the option to select a user type in the company dashboard, handy when applying staff to a site. The new types include Strata Manager, Building Manager, and Property Manager.

Updates

• Maintenance item context in alert When sending an update to residents or the entire site after changing the status, the message now contains information about the ID, date, location, and status (making it easier for the resident to cross-reference the request and eliminate unnecessary follow-up).

• Prompt to close maintenance item When changing a maintenance item status to either Complete or Declined, you can now mark that item as Closed with the help of a new popup.

• Removing global alerts approval Previously after creating a global alert, you had to then go and approve your own alert in the Approvals list. This has now been removed, and your alert will be sent straight after submission.

• Task Improvements We've made some changes to the tasks feature, allowing you to filter by assignee, open/closed tasks, and view all uncompleted tasks in the My Portfolio section.

New features

• Set and remove company admins As a company admin, you can now make other users company admins (previously this required getting in contact with the ResVu team). In account management, simply go to account users > three dots > Toggle company admin. Those who are company admins will now have a tick in the Company Admin column.

Updates

• Quote request from a resident request You can now generate a quote request directly from a resident item (rather than having to make a maintenance item first).

Bug fixes

• Sending blank PDFs With the ability for account admins to disable status and tag requirements, users could send out quote requests / work orders with a blank PDF (as this was required to generate the PDF).

New features

• Portfolio view Replacing the site selector dropdown is a new button that opens a consolidated view of all your assigned sites. Here, you can search for a site using the name, scheme number, or address - plus view the total open and new requests along with pending users. Simply sort the table by each field to see which of your sites have outstanding items that require action. Learn more here.

Updates

• Admin teams bulk unassign You now have the option to unassign multiple admins from multiple sites at once. This will completely remove the user from the site for easy management of your staff.

• Select from all admins when creating a global site contact When using the bulk site contact feature in account management, previously you could only select from Company Admins when importing an existing user. Now you can select from any admin under your account.

• Bulk site image history You can now see a history of the bulk site images you've applied to your sites. This will be useful for seeing when a setting has been applied to all future sites. Note: In order to override an existing setting, you can simply create a new bulk site setting.

• New requests status When changing the status of a maintenance item or builders defect, you can now manually select a work order related status.

• Due time for tasks You can now set a due time when creating a task. This means the time is also displayed on the calendar.

• Calendar Improvements For bookings and events, we're now displaying the Start Date & Time, and for other items, we're using a more generic Date & Time label.

Bug fixes

• Time of booking on approval email We recently updated the approval email and incorrectly used the Date Created as the booking date. This has now been corrected to show the date of the booking instead.

• Bulk settings by division/folio The structure of some data being imported from PIQ for the folio division was causing an error when trying to apply a bulk settings update. We've not fixed this.

New Features

• Global Contactor Management We've made some significant improvements in the way global contractors are managed with the new options under Global App Settings. You can now allow or disallow site-level contractors, meaning the only contractors your building managers can use are those uploaded in the company dashboard. You can learn more about this feature here.

• Support widget We have now added the support widget found in the Admin Console to FMLink. This means you can easily reference the help centre articles and contact our support team.

Updates

• Importing maintenance items You can now add a type, status and priority tags to maintenance items when importing them via CSV. If the tag exists in your tag list, we'll automatically attach it to the item - otherwise we'll add a blank tag so you can edit the item at a later date.

• More context around work order email recipients We've changed the labels on the cc emails so you know exactly who's getting a work order email.

New features

• Site divisions For sites that have been imported via StrataMax or PIQ, we're now recording the division and folio field. This means you can filter all your sites by searching for a division in the tables, or select a division when applying bulk updates. Learn more here.

• Flag users to prevent sending an invite email Some users have expressed that they don't intend to use the platform. In order to stop spamming your residents, you can now flag these users which will prevent sending further invite reminder emails.

Updates

• Removed previously imported sites when fetching sites Previously, the StrataMax and PIQ displayed sites in the fetch sites table even if they were imported. This sometimes leads to confusion, so we've removed any sites from showing in this table if they have already been imported. Instead, you can find them below in the previously imported sites table.

Bug fixes

• Template thumbnail not being updated The thumbnail was sometimes not being updated when editing a notice, newsletter, or procedure. We've now made sure this won't be happening any longer.

• Use details not showing on bookings chip When clicking on the user chip to see more details about who made a booking, only the email was showing. We are now passing through all the relevant user data.

New features

• Assigning maintenance requests to admins You can now select admins users when assigning maintenance requests. Simply click the edit icon, select your assignee, and then be sure to save your changes. There's also a new filter that will allow you to see maintenance items by the assignee.

• Site template This new feature will allow you to set up site templates to apply for existing or new sites. It will allow company admins to set up all the bulk site features and settings in one single template. Please note this template currently can only be applied when manually creating a new site. The existing Bulk Site Updates can still be used when needing to apply settings to future imported sites.

• Bulk site images Under Company Dashboard > Manage > Bulk Site Updates, you can now bulk apply a site image to selected, all, and future sites in your account. This feature has also been included in the new site template mentioned above and will be a significant time-saver when importing hundreds of sites.

• Global correspondence templates You can now distribute correspondence templates (Notices, Newsletters, Policies, and Procedures) in the company dashboard for selected or all sites. This functionality works the same way as other bulk site updates and ensures your company branding can be used across your entire portfolio with ease. Please note, this feature won't override any existing templates currently on a site.

Updates

• Committee Representative in Document Import (PIQ) When importing documents from PIQ, Committee Representative (CR) is now a user type you can set in the Visible By field. When selected, only users with the Committee Representative (CR) tag will be able to see the documents.

• EULA added to User Invite and Set Password form

• Tasks on site calendar Customers have been asking to add their own items manually to a site calendar. Now, any task you create (from the task section in the side menu) will be added to the calendar, referencing the due date.

Bug fixes

• Maintenance statistics referencing incorrect status The actioned maintenance request statistics were only counting items that were marked as closed. The statistics now count an actioned item as anything with a status of In Progress, Completed, or Declined. Un-actioned items are those with a status of None or New.

• Maintenance request status history We've fixed a bug where changing the status when editing maintenance requests didn't show on the Communication History > Status History timeline.

• Allow empty link field in Useful Links In release 2.60.0, we added functionality that forced HTTPS for links, which meant users couldn't save a useful link if it didn't contain a link. We've now returned the functionality to save an item if it doesn't contain anything in the link field.

• Resident deleted Community Wall item disappearing Previously if a resident deleted an item from the app or building portal, it was also being removed from the admin console. Now, it's only removed from the resident view and remains on the admin console for record-keeping.

New features

• Export selected maintenance items Previously the only way to export maintenance items was by exporting all items in a table. You can now export a select number of items using the checkboxes and bulk actions dropdown.

Updates

• Control Custom ID field in Account Management Under the new Global Settings page, you can now choose if the Custom ID field is editable for Maintenance Items, Quote Requests, and Work Orders.

Bug fixes

• Maintenance item created when raising a work order We briefly introduced a bug where a maintenance item was also being created when raising a work order from a resident request. This has now been fixed, so only a word order is created.

• Scheme number issues In our previous update, we accidentally added a new scheme number field that was used when importing sites from the admin console. This caused a few issues around searching for sites, however, we've now consolidated things back into the single original field.

• Created by field displaying User ID When creating a maintenance item from the FMLink inspector app or a resident request, the Created by field was displaying the admin users ID. It now displays their email.

• Assigning admins to a site more than once There was a small number of cases where a user could be assigned to a site more than once, meaning there were duplicate entries in their site selector.

• Maintenance item Type is Object Object in exports When exporting maintenance items, the type field was displayed as Object Object. We've now fixed this to display the type name instead.

New features

• Bulk assign admin teams to multiple sites The "Admin Teams" section in account management now contains more functionality. After setting up a team with existing admins, you can bulk select which sites you'd like to add them to as admins. We're looking to expand on this functionality in the future, but for now, this will be useful when needing to set up a large number of sites.

• Committee groups for StrataMax Import When importing users from the StrataMax integration, you can now choose to make committee members admins of the site and place them in a default group with permissions. You can set this up inside the API configuration page.

• Ability to rename a site A highly requested feature, you can now change the name of a site from account management. Go to Manage > Sites > Three Dots > Rename Site and enter the new desired name.

Updates

• Custom email signature for sites When inside a site, you can now change the text of the default site email signature. Simply go to Settings > Email Settings and click "edit"

• Warning message when making a booking If an admin makes a booking on behalf of a user, and that user doesn't have any data in the apartment number field, the booking won't be made. Previously there was no warning message, but now the system will tell you and won't let the booking submit if this happens.

Bug fixes

• Order of Site Activities on noticeboards If you change the order of site activities in the admin console, this new order will now be reflected on the noticeboard.

• Forcing HTTPS in useful links If a non-secure version of HTTP is added as a useful link, the system will now change this to HTTPS to make sure your residents browse the web securely.

• Company dashboard user table There were a few reported issues of users' names and mobile numbers not showing in the company dashboard or inside a site. Rest assured this data was never lost, and we've now ensured everything is flowing through as expected.

New features

• Disable certain lots from being imported After a site was imported via StrataMax or PIQ (and the scheduler was enabled) there was no way to stop certain users from being imported. Now you can now disable selected users from automatically being imported via the scheduler. This is useful if a developer still owns lots, or a user has opted out of the system and doesn't wish to receive any communication.

• Bulk updating site contacts Building on our suite of bulk site updating tools, you can now create site contact profiles and apply them to a selection of sites.

Updates

• Importing CTS Number for QLD sites Now when a site from Queensland is imported from either StrataMax or PropertyIQ, we reference the CTS Number instead of the Scheme Number. We've also changed all references of "Scheme Number" to "Scheme/CTS #".

• Improved error messages on password links When a user clicks on an expired invite or password reset link, it now tells them the link has expired and to reset their password again. We've also included a new message in these emails so users know the link will expire after 7 days.

• Import admin details when adding a site contact You can now select an admin's details when creating a new site contact so their details are pre-filled. This is only available at a site level, but will soon be introduced in the related company features.

• Search by site address and scheme number When you go to change sites using the dropdown selector in the admin console, you can now search by Scheme Number. Previously, this was just referencing the site name.

Bug fixes

• Feature toggle for first menu item Previously, if the first item in a menu was disabled (e.g. manage bookings) the rest of the items under that section couldn't be accessed (e.g. all the items under concierge). We've not fixed this so it navigates the next available item in that menu.

• Improved user details updating Previously there were a few cases when changing user details in one location (e.g. account management) didn't update in other areas of the platform. We've improved the way this process works to ensure updates flow across the entire platform.

• Notices not opening on resident app There was a bug where notices weren't able to be opened if the name contained certain characters such as ( : ) or ( - ). The system now checks to ensure these characters are not in the name before submitting a document.

New features

• Search by Address and Scheme Number When selecting a site after login, changing sites with the dropdown, or finding a site in account management, you can now search using the site's address or scheme number.

• Update duplicate contractors on import We found that customers who were importing their contractors from an external source were not able to update existing contracts if their details changed (other than deleting and reuploading). Now, if a contractor already exists in the system when you import them, we will simply update their details rather than duplicate the record. Note: we're using the ABN field as a "source of truth" when checking if a contractor already exists. You will also still need to re-assign them to a site for the new details to be updated at a site level, however we are working on a way for this to happen automatically in the next release.

Updates

• Importing admins Previously when importing admins from the Admin Console into FMLink, the dropdown contained the list of admins who had already been imported. We've updated this to only show admins who haven't been imported.

• Disabled the Custom ID field After feedback from customers, we've decided to disable the Custom ID field for maintenance, work orders, and quote requests. You can now ensure the system contains valid data, tracking & reporting.

• Status and Type tags are now optional When creating a new work order or quote request, the Status and Type fields were required. You can now make just these fields not required under Account Management > Form Settings I Work Orders/Quote Requests.

Bug fixes

• Scheme number not showing Previously the scheme number was not displaying when importing a site from the Admin Console. We've fixed this so the Scheme number is now displayed correctly in account management.

• Importing resident details during request conversion Previously, the resident's contact details weren't being automatically imported when converting a request into a work order. Now, the primary site contact details submitted by the resident are automatically set as the primary site contact details for the work order.

• Fixed field mapping for request conversation Some of the fields from a resident request weren't being placed in the correct work order fields. We've now fixed this so they are placed in the correct fields.